If you checked out as a guest (no Etsy account), you’ll find a link to download your purchase in the receipt email that was sent to you after purchase. Please make sure you are placing the order using an email address that you can access. If you can’t see the download notification email please check spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add email@example.com to your address book or safe list.
If you have an Etsy account, after your purchase (and your payment is confirmed) please login to your Etsy account in the web browser – safari, firefox, chrome – (not in the Etsy app), then go to Your Account > Purchases and reviews and look for the order. There you should see the files available to download. If your payment is still processing, the Download Files button will be gray.
Here’s a video tutorial on how I download my digital products (updated for IOS13).
If you still can’t access the files, please read this, or drop me a message.